Privacy notice
D.E. Agora Agricultural Equipment is operated by Serge Gamalyeyev, Managing Director, in Ontario, Canada. This notice explains how information provided through deagora.net is handled.
Effective date:
Information you provide
We use the information needed to respond to your request and operate the website features you choose.
- Enquiries: your name, email address, message and attached files, plus any telephone number or equipment reference you include.
- Staff chat: messages, attachments and any contact details you choose to provide. The conversation and replies are saved so staff can respond and you can return to it.
- Accounts: your name, email address, password hash and information needed for verification, sign-in and password recovery. Passwords are not stored as readable text.
- Appointments: your contact details, requested service, selected date and time, reference, and confirmation, change or cancellation information.
How we use information
We handle equipment enquiries, sourcing or inspection requests, accounts and requested appointments. Contact-form messages and attachments are also sent to our business mailbox. Account and appointment messages use the email address you provide. Staff answer the website chat; it is not an automated AI adviser.
We do not send marketing emails. We do not share customer details with equipment sellers, inspectors or transport providers. The hosting, email and optional analytics providers described below process information for the website functions they supply.
Technical information also helps protect the site, prevent abusive or duplicate requests and connect the correct account or chat to an active browser session. The application uses temporary hashed rate-limit identifiers; hosting systems may keep connection and request logs.
Hosting and email providers
GoDaddy provides website hosting, including storage of website records and uploaded files. Microsoft 365 provides our business mailbox and website email service. Messages and attachments sent by email are processed by Microsoft 365 as well as the website.
These services may involve processing outside the province or country where you live. This notice does not promise that all information is stored in Ontario or Canada. Contact us if you need more information about the providers handling your request.
When you use a telephone or email link, your chosen phone service or email application handles that communication under its own privacy practices.
Cookies and browser storage
A session cookie supports sign-in, account access and forms. A separate chat cookie can let the same browser reopen its conversation. Your browser can also save language choices, equipment references and pending appointment selections.
Appointment-confirmation recovery may temporarily store the submitted contact details in that tab's session storage until the attempt is resolved or the browser clears it. Other saved preferences may remain until you change them or clear site storage.
Clearing cookies or site storage may sign you out, remove selections or prevent that browser from reopening an earlier chat. It does not delete information already submitted to the website or business mailbox. Chat-cookie expiry and closing a conversation also do not delete the conversation record.
Optional website analytics
Optional Google Analytics is not enabled. The website does not send its contact-click events to Google Analytics. If analytics is introduced, this notice and the consent controls will be updated before optional collection starts.
Retention and removal reviews
We review inactive or completed enquiry, chat and appointment records, including related attachments and business-email copies, for removal 12 months after the last substantive interaction. This is a manual review policy, not a promise of automatic deletion on a particular day.
If information is still needed for an active request, a legal or accounting obligation, a dispute or another documented hold, the reviewer records the reason for keeping it and the next review. Account access, security and duplicate-prevention records are considered separately according to their continuing purpose.
Removal also needs to account for email copies and backup retention. Restricted backup copies can remain until the relevant backup cycle ends. Closing chat, cancelling an appointment or clearing browser storage does not itself remove all related records.
Questions and privacy requests
Serge Gamalyeyev, Managing Director, is responsible for privacy requests. Email info@deagora.net or call +1 647-632-5681 to ask about your information or request access, correction or deletion. Give enough detail to identify the relevant enquiry, account or appointment, but do not send your password. We may need to verify your identity before disclosing or changing records and consider any applicable retention obligation.
Staff support is available in English and Ukrainian. Please send only information needed for your request. Do not include payment-card details, identity documents, passwords or other sensitive material in an equipment enquiry or staff chat. Online equipment payments are disabled.